Frequently Asked Questions
We care about your health, wellness, and privacy.
Please see below for answers to frequently asked questions.
You are eligible to receive services at the Wonderful Wellness Centers if you are a Wonderful employee or dependent who is eligible for medical benefits and living in the Central Valley. In addition, Wonderful College Prep Academy teachers and students are eligible.
The mobile clinic schedule can be viewed on bulletin boards in all employee break rooms, on all televisions in the plants, on Slack, and on the Wonderful Orchards app. You can also call our main clinic line, (661) 720-2660, to get the mobile clinic schedule or click this link: mobile clinic schedule.
The clinic providers cannot excuse a patient from work, but the provider can provide proof that the patient visit occurred.
If our Wonderful Health & Wellness clinics are all closed, you may be eligible to receive a telemedicine visit through Teladoc; just call 1 (800) 835-2362 (1 (800) TELADOC). You can also visit any of your local urgent care centers.
You do not have to come in to be seen at our clinic. We offer phone consults and virtual visits.
When coming in for your visit, you should bring your ID and proof of insurance. We will not bill your insurance, but we may need to use your information for referrals.
Yes, there are forms that need to be signed if it is your first time at our clinic. We encourage all first-time patients to arrive 10 minutes prior to their appointment to complete the needed paperwork.
We are always available to see you, but please know that we see all patients based on a priority assessment. If you do not have an appointment, your wait time may be longer.
We treat the confidentiality and security of your health information seriously. All health information that is subject to federal and state laws, such as the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and the California Confidentiality of Medical Information Act (“CMIA”), is used and disclosed in accordance with such laws. If you have any questions about what this means, call the clinic or speak with your provider.
All Wonderful Company employees can visit the clinic while working. Let your supervisor know, and they will issue you a Wellness Pass. At the time of your visit, we will sign your Wellness Pass to verify that you came in, and then you give it back to your supervisor.
We support your health journey every step of the way. Our health coaches help you set goals and give you the tools to reach them. We can help with diabetes, weight management, care coordination with other providers, and health education.
The clinic can treat many medical needs that you would normally get taken care of in an urgent care or family practice setting, along with any pediatric needs. We specialize in managing chronic conditions like diabetes, hypertension, and obesity. We also offer physical therapy, nutritional counseling, stress support, and health coaching.
We follow all CDC and Kern County guidelines and stay up to date on all changes. The Wonderful Health & Wellness team has implemented various safety and screening measures to help prevent the spread of COVID-19 including requiring all patients to wear face masks, setting up separate screening areas apart from our clinic for sick patients, checking all staff temperatures before they come into the clinic, and requiring all staff to wear face masks at all times while working.
All of our certified medical assistants have extensive training in drawing labs and receive annual trainings to ensure our patients are receiving high-quality care.
When coming in for your appointment, you will have to wait approximately 5-10 minutes. This time is spent checking you in, as well as preparing for your visit, but please understand that we may be faced with unforeseen circumstances that can extend the wait time.
Due to COVID-19, only the patient with the appointment should be coming into the clinic. If the patient is a minor, then they must be accompanied by a parent or guardian. If your child has to be brought in with you to your appointment, there must also be another adult waiting with them.